State-of-the-art IT service management
Modern IT service management, built for Ethiopian government
Incidents, requests, problems, changes, assets and knowledge — one fast platform in your language, priced in birr, hosted in Ethiopia.
Everything a service desk needs
A complete ITSM platform — no modules to buy, no add-ons to license.
Service desk
Incidents and service requests with priorities derived from impact × urgency, watch lists, attachments and a full audit trail.
Employee portal
A friendly self-service home: request catalog, popular articles, live deflection that solves issues before a ticket exists.
SLA engine
Response and resolution targets on your business-hours calendar, breach detection, escalation and honest on-hold pausing.
Problems & changes
Root-cause problem records, known errors, change requests with risk, schedule, planning fields and admin approval.
Asset registry (CMDB)
Computers, printers and network gear with locations, relationships, linked tickets and changes, plus CSV bulk import.
Knowledge base
Full-text search in five languages, suggest-while-typing on every ticket form, article-to-ticket attachment for agents.
Teams & routing
Assignment groups per sub-city with first-match routing rules that assign teams and set priorities automatically.
Reporting
Volumes, SLA compliance, workload and weekly trends with date and sub-city filters — every table exportable to CSV.
Integrations & API
Monitoring alerts become tickets (Zabbix, Alertmanager), email-to-ticket, Telegram bot, signed webhooks and a REST API.
Security & compliance
Two-factor login, access reviews with CSV export, data retention controls and emergency session purge — Proclamation 1321/2024 aware.
Five languages
English, አማርኛ, Afaan Oromoo, Soomaali and ትግርኛ — every screen, every button, switchable per user.
Sub-city tenancy
Admins decide which sub-cities each agent sees; visibility is enforced in the database, not just the interface.
Built for Ethiopia, not adapted to it
